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CSS · CSS · Intikom Head Office

Cybersecurity Service Delivery Manager

Lead end-to-end cybersecurity services, advise senior customers, and grow high-performing teams while driving secure, reliable delivery and continuous improvement.

We are looking for an experienced Cybersecurity Service Delivery Manager to lead our cybersecurity services and act as a trusted advisor to customers.

What You’ll Do

  • Lead end-to-end delivery of cybersecurity services, including Security Implementation, Managed Security Services, SOC, Technical Support, and Professional Services.

  • Ensure service performance meets agreed SLA, KPI, contractual obligations, and security standards.

  • Lead service reviews, QBRs, customer escalations, and discussions with senior stakeholders.

  • Guide Project Managers, SOC Leads, Implementation Leads, and other cybersecurity teams in delivering effective services.

  • Identify opportunities to strengthen customer security based on ISO 27001, UU PDP, regulatory requirements, and industry best practices.

  • Identify opportunities for service improvement, business expansion, cross-selling, and upselling.

  • Develop team capabilities through coaching, mentoring, and continuous service improvement.

What We’re Looking For

  • Bachelor’s degree in IT, Computer Science, Cybersecurity, or a related field.

  • 10+ years of experience in cybersecurity, IT security, or technology services.

  • Previous technical experience in areas such as cybersecurity implementation, engineering, SOC/security operations, or technical consulting.

  • Strong knowledge of cybersecurity across areas such as Network, Data, Application, and Security Operations.

  • Good understanding of ISO 27001 and UU PDP, with the ability to translate compliance requirements into practical security recommendations.

  • Strong customer-facing and advisory skills, including experience engaging senior stakeholders.

  • Strong business and commercial acumen, with the ability to identify customer needs and business opportunities.

  • Experience leading cybersecurity or technology teams, preferably through team leaders or managers.

Preferred: Experience in a System Integrator, Cybersecurity Vendor, MSSP, or Technology Consulting environment. Relevant professional certifications are an advantage but not mandatory.

Division
CSS
Department
CSS
Locations
Intikom Head Office
Employment type
Full-time
Working Arrangement
WFO
Picture of Raymond H
Contact Raymond H HRBP & Talent Acquisition Lead – HR
CSS · CSS · Intikom Head Office

Cybersecurity Service Delivery Manager

Lead end-to-end cybersecurity services, advise senior customers, and grow high-performing teams while driving secure, reliable delivery and continuous improvement.

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